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Welcome to our dedicated support center!


Thank you for purchasing one of our items!

This support forum is here to help not just yourself, but also also other buyers. We ask that unless you are posting sensitive information (server FTP info or WordPress admin login) that you please make your ticket public for all to be able to see and search. This way repeated questions and answers can form a searchable knowledge base for everyone.


To get started you should first register to use the support site.

You can either click the Sign In / Register on the top right of this page to manually create an account using an email and password, or alternatively you can take advantage of using your Facebook or Twitter account to register and sign-in. Alternatively you can start to create a new ticket and register.


How to submit a support ticket

It is required that we verify your purchase before you can submit a ticket. Please place your unique purchase code in the form supplied.

I need help finding this!


Before posting a support ticket - stop!

Did you know that we include a very detailed and thorough PDF documentation file with your purchase? It's in the help file directory of your downloaded zip file from ThemeForest.net. It contains step-by-step instructions on exactly how to install the theme on your server, including screenshots and links.

We really do spend a lot of time creating the documentation and they are tested by a user to ensure they contain everything you would need - we also include supplementary files for widget codes etc - be sure to check everything in your download package first.

If your question is regarding a WordPress function, a plugin you installed or something about your server we are not the right people to assist you, that is best left to the official WordPress website, your hosting company or the plugin author.

  Featured Articles

'Missing Stylesheet' error on install of theme

No it's not broken, but this is a common error. WordPress displays this error message generally when you have uploaded the wrong file.We recommend you download the ...

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Terms & Conditions of the support center

Please note that we are not responsible for the security of any information passed on this support area - when passing through admin login details please ensure ...

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A brief explanation of support offered

We offer our support for free. Not a penny is earned from us offering this support and we do this to ensure you have a great experience.Knowing this, we kindly ask ...

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I have a general question or a pre-sales question

Unfortunately this is purely a support forum for existing buyers. This doesn't mean we don't want to hear from you, not at all, it's just not here. Please use the ...

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Too many redirects

Many thanks to Mark Daoust for sharing this with us.If you are receiving the 'Too many redirects' error message, it could be that you activated an EDD plugin ...

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  Public Ticket Activity

Phyllis News and Events posts   Updated 2 days ago   2   Gospel - Premium Responsive WordPress Theme Most recent comment from Barbi Atkinson:Hi Phyllis,If you did the importing of the XML you could see examples of the blog posts, pages and events.The reason you are seeing the date drop down is because you are using a different font then ... Alison Conference Plug-in: Session List page sort order   Updated 2 weeks ago   17 General Information Most recent comment from Barbi Atkinson:Hi Jason,I've just pushed out an update to the plugin today that should fix the issue.When you log into WP and either go to Updates or Plugins, you will see there is an update available.Thanks for ... Shawn Carousel Text Issue (on-load)   Updated 2 weeks ago   4   SquareCode Premium WordPress Theme Most recent comment from Barbi Atkinson:I know that the AddThis plugin is a bit of a hog on resources, you could try using a different social plugin danstay Cr3ativ Sponsor   Updated 3 weeks ago   2 General Information Most recent comment from Barbi Atkinson::) What a nice thing to drop by to say! Thanks so much for the words of encouragement to help us keep going! Good luck with the fund raiser! :) Tim Carousel Loop Transitions   Updated January 4, 2016   2   SquareCode Premium WordPress Theme Most recent comment from Barbi Atkinson:Hi Tim, unfortunately no. Mert Can Home Page   Updated December 27, 2015   2   SquareCode Premium WordPress Theme Most recent comment from Barbi Atkinson:Hi Mert and thanks for the kind comments.You can go to Apperance > Widgets and in the Home Top widget area, drag / drop the search widget, but I can tell you that it's not styled for that area, so ... Marjolein Custom CSS   Updated December 27, 2015   2   Mammoth - Responsive WordPress Most recent comment from Barbi Atkinson:HI - as long as you don't delete your DB, your Custom CSS will be there. Even if you activate another theme and then re-activate the Mammoth theme, your theme option settings will remain in tact as ... Michelle Recent Post Widget   Updated December 23, 2015   4   Fitness Premium WordPress Theme Most recent comment from Barbi Atkinson:No worries, glad you got it sorted :) Jennifer Knight Kingdom Church Theme:Appearance is not like demo   Updated December 16, 2015   2 General Information Most recent comment from Barbi Atkinson:Hi Jennifer, can you please use the support tab for this where you bought the theme. This ticketing system does not have an API for Mojo or Creative Market yet and support can only be provided to ... Melanie Carlson Importing Previous Sales Data   Updated December 11, 2015   2   SquareCode Premium WordPress Theme Most recent comment from Barbi Atkinson:Hi Melanie,You would really need to ask EDD that question, we don't do anything with the functionality of the plugin, so they should be able to help you. Alex Product Details   Updated December 9, 2015   6   SquareCode Premium WordPress Theme Most recent comment from Barbi Atkinson:No worries, happy to help! Yvette Trouble with front page image - Gutenberg2   Updated December 7, 2015   6 General Information Most recent comment from Barbi Atkinson:Thanks for the kind comments! Glad you got everything sorted :) siamak remove search the market place text   Updated December 4, 2015   2 General Information Most recent comment from Barbi Atkinson:Hi - please use the purchase verification and choose your theme. Support is only provided for verified purchases. Saskia Lund Gutenberg2: selectnav.js: Translate „Menu”   Updated December 4, 2015   8 General Information Most recent comment from Barbi Atkinson:Sweet! Thanks :) I'll have a look! Frank Home Template   Updated November 30, 2015   4   Fitness Premium WordPress Theme Most recent comment from Barbi Atkinson:Glad to hear it! :)
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