Welcome to our dedicated support center!

Thank you for purchasing one of our items!

This support forum is here to help not just yourself, but also also other buyers. We ask that unless you are posting sensitive information (server FTP info or WordPress admin login) that you please make your ticket public for all to be able to see and search. This way repeated questions and answers can form a searchable knowledge base for everyone.

To get started you should first register to use the support site.

You can either click the Sign In / Register on the top right of this page to manually create an account using an email and password, or alternatively you can take advantage of using your Facebook or Twitter account to register and sign-in. Alternatively you can start to create a new ticket and register.

How to submit a support ticket

It is required that we verify your purchase before you can submit a ticket. Please place your unique purchase code in the form supplied.

I need help finding this!

Before posting a support ticket - stop!

Did you know that we include a very detailed and thorough PDF documentation file with your purchase? It's in the help file directory of your downloaded zip file from ThemeForest.net. It contains step-by-step instructions on exactly how to install the theme on your server, including screenshots and links.

We really do spend a lot of time creating the documentation and they are tested by a user to ensure they contain everything you would need - we also include supplementary files for widget codes etc - be sure to check everything in your download package first.

If your question is regarding a WordPress function, a plugin you installed or something about your server we are not the right people to assist you, that is best left to the official WordPress website, your hosting company or the plugin author.

Public Tickets

Tony Tags & categories to go back inside the content loop   SquareCode Premium WordPress Theme   Updated 4 days ago   1 Most recent comment from Barbi Atkinson:Hi Tony, you would probably want to look at your 'Submission Form' we don't actually use this in single-download.php. So if (on the submission form) you have told FES to list the categories and tags ... Chad Ashley Cr3ative Staff Index   SquareCode Premium WordPress Theme   Updated 1 week ago   5 Most recent comment from Barbi Atkinson:Hi Chad I'm so sorry - I misunderstood your original question.  I see what's happening now.  If you log in to your WordPress admin, go to Settings > Reading.  See where it says 'Blog pages at most' ... Michael Footer question   Genesis Church - Premium Responsive WordPress Them   Updated 1 week ago   4 Most recent comment from Barbi Atkinson:Happy to help! Chad Ashley Odd dropdown arrow issue   SquareCode Premium WordPress Theme   Updated 1 week ago   2 Most recent comment from Barbi Atkinson:Hi Chad It looks like the site is not bringing in the font family for the arrow so it's showing the unicode instead of the arrow. Do you have your CSS files minified? David Blank page template   SquareCode Premium WordPress Theme   Updated 1 week ago   5 Most recent comment from Barbi Atkinson:Hi David, unfortunately customizations are not part of the free support.  I created the blank page template for you earlier as a courtesy. You would need to also create a header-special.php and foot ...