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Welcome to our dedicated support center!


Thank you for purchasing one of our items!

This support forum is here to help not just yourself, but also also other buyers. We ask that unless you are posting sensitive information (server FTP info or WordPress admin login) that you please make your ticket public for all to be able to see and search. This way repeated questions and answers can form a searchable knowledge base for everyone.


To get started you should first register to use the support site.

You can either click the Sign In / Register on the top right of this page to manually create an account using an email and password, or alternatively you can take advantage of using your Facebook or Twitter account to register and sign-in. Alternatively you can start to create a new ticket and register.


How to submit a support ticket

It is required that we verify your purchase before you can submit a ticket. Please place your unique purchase code in the form supplied.

I need help finding this!


Before posting a support ticket - stop!

Did you know that we include a very detailed and thorough PDF documentation file with your purchase? It's in the help file directory of your downloaded zip file from ThemeForest.net. It contains step-by-step instructions on exactly how to install the theme on your server, including screenshots and links.

We really do spend a lot of time creating the documentation and they are tested by a user to ensure they contain everything you would need - we also include supplementary files for widget codes etc - be sure to check everything in your download package first.

If your question is regarding a WordPress function, a plugin you installed or something about your server we are not the right people to assist you, that is best left to the official WordPress website, your hosting company or the plugin author.

  Featured Articles

Genesis Church WP 4.5 Not Working

We have an update to this theme, but we are unable to push it out via Themeforest because it has built in custom post types (sermons) and TF will not approve our ...

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Where do I find this 'unique purchase code' that is required?

When you purchase any item from ThemeForest.net you receive a unique purchase code. Log-in to your ThemeForest.net account and click your downloads button.Next, ...

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'Missing Stylesheet' error on install of theme

No it's not broken, but this is a common error. WordPress displays this error message generally when you have uploaded the wrong file.We recommend you download the ...

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Terms & Conditions of the support center

Please note that we are not responsible for the security of any information passed on this support area - when passing through admin login details please ensure ...

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A brief explanation of support offered

We offer our support for free. Not a penny is earned from us offering this support and we do this to ensure you have a great experience.Knowing this, we kindly ask ...

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I have a general question or a pre-sales question

Unfortunately this is purely a support forum for existing buyers. This doesn't mean we don't want to hear from you, not at all, it's just not here. Please use the ...

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Too many redirects

Many thanks to Mark Daoust for sharing this with us.If you are receiving the 'Too many redirects' error message, it could be that you activated an EDD plugin ...

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  Public Ticket Activity

Christian unchecking ​Display Site Title and Tagline with no effect   Updated 10 hours ago   3   Attend Conference WordPress Theme Most recent comment from Christian:I sent you the pw. Tony user_contactmethods   Updated 2 weeks ago   2   SquareCode Premium WordPress Theme Most recent comment from Barbi Atkinson:Hi Tony, No, we use the standard shortcode for EDD [edd_profile_editor] shortcode If you are referring to the vendor shop page, that uses it's own template and we just echo the fields we ... Andrey Vendor link on a product page doesn't work   Updated 3 weeks ago   8   SquareCode Premium WordPress Theme Most recent comment from Barbi Atkinson:Hi Andrey,I'm sorry I'm thinking maybe I'm confused.You have 2 vendors, yes?  Andrey and Victor?  Are those products assigned to the correct vendors? So you are saying when a vendor logs in ... Tony Submission Form - Breaks adding extra feilds   Updated 3 weeks ago   2   SquareCode Premium WordPress Theme Most recent comment from Barbi Atkinson:Hi Tony, I've answered your other ticket asking the same, so I'll close this one so we don't get confused with duplicate tickets. Olivier Proceed to checkout button overlapping   Updated April 14, 2016   2   Swiss - Premium WordPress Theme Most recent comment from Barbi Atkinson:Hi Oliver, I'm in the middle of making some styling changes to Swiss to  correct some of the latest styling issues that popped up with the last Woo update, but for now, if you go to Appearance > ... Esref Zeki Some Problems   Updated March 21, 2016   9   SquareCode Premium WordPress Theme Most recent comment from Barbi Atkinson:Hi, did you install and activate the If Menu as suggested? bellefem modify woocommerce template   Updated March 20, 2016   2   Business Essentials 2 Premium WordPress Theme Most recent comment from Barbi Atkinson:Thanks for the kind comments. You don't need to change the template, but you will have to edit the CSS.  I can give you a place to start, but this would only take care of the desk top, you would ... Lee Carson Fitness Premium WordPress Theme Updates   Updated March 18, 2016   2 General Information Most recent comment from Barbi Atkinson:Hi, you would log into Theme Forest with the account details you purchased the file with and you can re-download the latest package from there. Sylwia Szczypek Gutenberg2 Home Page in IE   Updated March 11, 2016   2 General Information Most recent comment from Barbi Atkinson:Hi, Windows stopped supporting IE10 earlier this year therefore we can't provide support for anything on a browser where their own company can't support it.However, I did look at your site in IE10 ... Rick Update   Updated March 10, 2016   8   Gospel - Premium Responsive WordPress Theme Most recent comment from Barbi Atkinson:No worries, happy to help :) Yvette Gutenberg Mobile & Screen Sizing   Updated February 17, 2016   2 General Information Most recent comment from Barbi Atkinson:Hi Yvette, you could add in a Media Query for 800 ? Something like this in a child theme style.css. We haven\'t had a lot of calls for changing the breaking points on the theme.@media only screen ... Damien Pre-Sale Query   Updated February 12, 2016   2 General Information Most recent comment from Barbi Atkinson:Hi Damien,I am not aware of any issues or should I say - haven\'t had any reported to me. :) João Example pages are not generated   Updated February 12, 2016   4   Business Essentials 2 Premium WordPress Theme Most recent comment from Barbi Atkinson::) Anytime, we are always here to help! Rattanachai UI not work   Updated February 11, 2016   4   SquareCode Premium WordPress Theme Most recent comment from Barbi Atkinson:Hi Rattanachal,That is the only \'required\' plugin. We list all the plugins we used on the live preview in the documentation link provided in your download.Here it is for your reference, in case ... Rattanachai UI not work   Updated February 11, 2016   2   SquareCode Premium WordPress Theme Most recent comment from Barbi Atkinson:Closing. This is a duplicate ticket.
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