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Welcome to our dedicated support center!


Thank you for purchasing one of our items!

This support forum is here to help not just yourself, but also also other buyers. We ask that unless you are posting sensitive information (server FTP info or WordPress admin login) that you please make your ticket public for all to be able to see and search. This way repeated questions and answers can form a searchable knowledge base for everyone.


To get started you should first register to use the support site.

You can either click the Sign In / Register on the top right of this page to manually create an account using an email and password, or alternatively you can take advantage of using your Facebook or Twitter account to register and sign-in. Alternatively you can start to create a new ticket and register.


How to submit a support ticket

It is required that we verify your purchase before you can submit a ticket. Please place your unique purchase code in the form supplied.

I need help finding this!


Before posting a support ticket - stop!

Did you know that we include a very detailed and thorough PDF documentation file with your purchase? It's in the help file directory of your downloaded zip file from ThemeForest.net. It contains step-by-step instructions on exactly how to install the theme on your server, including screenshots and links.

We really do spend a lot of time creating the documentation and they are tested by a user to ensure they contain everything you would need - we also include supplementary files for widget codes etc - be sure to check everything in your download package first.

If your question is regarding a WordPress function, a plugin you installed or something about your server we are not the right people to assist you, that is best left to the official WordPress website, your hosting company or the plugin author.

  Featured Articles

Genesis Church WP 4.5 Not Working

We have an update to this theme, but we are unable to push it out via Themeforest because it has built in custom post types (sermons) and TF will not approve our ...

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Where do I find this 'unique purchase code' that is required?

When you purchase any item from ThemeForest.net you receive a unique purchase code. Log-in to your ThemeForest.net account and click your downloads button.Next, ...

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'Missing Stylesheet' error on install of theme

No it's not broken, but this is a common error. WordPress displays this error message generally when you have uploaded the wrong file.We recommend you download the ...

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Terms & Conditions of the support center

Please note that we are not responsible for the security of any information passed on this support area - when passing through admin login details please ensure ...

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A brief explanation of support offered

We offer our support for free. Not a penny is earned from us offering this support and we do this to ensure you have a great experience.Knowing this, we kindly ask ...

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I have a general question or a pre-sales question

Unfortunately this is purely a support forum for existing buyers. This doesn't mean we don't want to hear from you, not at all, it's just not here. Please use the ...

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Too many redirects

Many thanks to Mark Daoust for sharing this with us.If you are receiving the 'Too many redirects' error message, it could be that you activated an EDD plugin ...

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  Public Ticket Activity

Alex Profile/Staff pluging   Updated 3 days ago   3 General Information Most recent comment from Alex : Just in case anyone else needs this, here's the code since it took me a few tries to get it to work. Saskia Lund woo.css removes arrows from select fields in forms   Updated 3 weeks ago   4   Business Essentials 2 Premium WordPress Theme Most recent comment from Barbi Atkinson: Hi Saskia! :) I apologize for any trouble, we don't actually use the register page other than to capture the email address and the password so we've never caught this before, but I can see ... Trinity Slider & Google Maps   Updated June 29, 2016   4   Genesis Church - Premium Responsive WordPress Them Most recent comment from Barbi Atkinson: Hi Trinitiy, You can do this but it would take quite a bit of customization work to do so. Unfortunately, customizations are not covered under the free support.   I apologize but we are not ... Colleen ipad / iphone menu problem   Updated June 29, 2016   4   Attend Conference WordPress Theme Most recent comment from Barbi Atkinson: Hi, please follow the instructions in the documentation when creating your menu. As the instructions state, you should have 2 menus as you have 2 menu locations.  There are very specific ... Jonas Cr3ative Sponsor   Updated June 28, 2016   4 General Information Most recent comment from Barbi Atkinson: Hi Jonas, if you want to update the loop in the php file, you can certainly do that, but every time you update the plugin as we push out any updates, you would have to keep updating ... Rami kamar add this plugin link   Updated June 23, 2016   2   SquareCode Premium WordPress Theme Most recent comment from Barbi Atkinson: Hi Rami, I apologize, it appears since they've updated the plugin, the link needs to be updated in the documentation. Try this one: https://wordpress.org/plugins/addthis/ Christian unchecking ​Display Site Title and Tagline with no effect   Updated May 31, 2016   6   Attend Conference WordPress Theme Most recent comment from Barbi Atkinson: No problem at all :)  Happy to help! srinivas gajula Random existing product is wrongly being edited instead of creation of a new product   Updated May 31, 2016   2   SquareCode Premium WordPress Theme Most recent comment from Barbi Atkinson: Hi, Unfortunately I'm going to have to refer you to the good folks at EDD.  This sounds like a plugin issue, but I would make sure you are running the latest versions of the theme and all the ... Tony user_contactmethods   Updated May 16, 2016   2   SquareCode Premium WordPress Theme Most recent comment from Barbi Atkinson: Hi Tony, No, we use the standard shortcode for EDD [edd_profile_editor] shortcode If you are referring to the vendor shop page, that uses it's own template and we just echo the fields we added ... Andrey Vendor link on a product page doesn't work   Updated May 9, 2016   8   SquareCode Premium WordPress Theme Most recent comment from Barbi Atkinson: Hi Andrey, I'm sorry I'm thinking maybe I'm confused. You have 2 vendors, yes?  Andrey and Victor?  Are those products assigned to the correct vendors? So you are saying when a vendor logs in ... Tony Submission Form - Breaks adding extra feilds   Updated May 5, 2016   2   SquareCode Premium WordPress Theme Most recent comment from Barbi Atkinson: Hi Tony, I've answered your other ticket asking the same, so I'll close this one so we don't get confused with duplicate tickets. Olivier Proceed to checkout button overlapping   Updated April 14, 2016   2   Swiss - Premium WordPress Theme Most recent comment from Barbi Atkinson: Hi Oliver, I'm in the middle of making some styling changes to Swiss to  correct some of the latest styling issues that popped up with the last Woo update, but for now, if you go to Appearance ... Esref Zeki Some Problems   Updated March 21, 2016   9   SquareCode Premium WordPress Theme Most recent comment from Barbi Atkinson: Hi, did you install and activate the If Menu as suggested? bellefem modify woocommerce template   Updated March 20, 2016   2   Business Essentials 2 Premium WordPress Theme Most recent comment from Barbi Atkinson: Thanks for the kind comments. You don't need to change the template, but you will have to edit the CSS.  I can give you a place to start, but this would only take care of the desk top, you ... Lee Carson Fitness Premium WordPress Theme Updates   Updated March 18, 2016   2 General Information Most recent comment from Barbi Atkinson: Hi, you would log into Theme Forest with the account details you purchased the file with and you can re-download the latest package from there.
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