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Where do I find this 'unique purchase code' that is required?

When you purchase any item from ThemeForest.net you receive a unique purchase code.

  1. Log-in to your ThemeForest.net account and click your downloads button.
  2. Next, find the item of mine you purchased and click the 'Download' button
  3. Look for the 'Licence Certificate' link and click to download.
  4. Open the text file and you will see a line similar to this:

Item Purchase Code: 192be22fe-1582-477f-b880-2235e604ebdaa30

Here's a link to an animated image to help you

When you submit a ticket, you will need to purchase which theme this is for.  If this theme was purchased on Themeforest, you will be given a box to input your Purchase Code (your license certificate).

If you purchased from Creative Market or Mojo, you will need to go to the Support tab located in the appropriate area for that item you wish to receive support on.

https://cr3ativ.ticksy.com/faq/824/